1	An introduction to WLM
2	WLM delivers… Service Excellence Marketing, Management & Training Resources and Solutions Extensive portfolio of skills, expertise and customised, performance-driven training initiatives
3	WLM Values Client Focus - our commercial integrity and a strong sense of client focus underpin everything we do Strategic Fit - we believe that training is strategic tool that aids the achievement of business and personal goals Trust - we form relationships with all our stakeholders that are built on trust and honesty. Relevance - the tangible outcome of everything we do is aimed at enabling all our clients to maximise the return on their investment Energy - we work hard and with a real sense of purpose and enthusiasm We recognise the need for speed, efficiency and timeliness Individual accountability and commitment to Excellence Above All Committed to performance improvement
4	WLM Behaviours We develop innovative marketing, management and training solutions based on client’s needs We deliver measurable and lasting benefits that meet our client’s individual and corporate goals in marketing, management and personal performance. We deliver on time We work with specialists in other fields to offer valuable, wide-ranging advice to our clients We actively foster long-term partnerships
5	WLM Marketing Delivers… Effective Marketing Consultancy Project based, tactical marketing personnel and resources Market research and analysis Strategic marketing planning Creative marketing strategies Integrated Marketing Communications Marketing Plan implementation
6	WLM Management Delivers… Human resource strategies Investors in People projects Training needs analyses Performance management systems Tactical, project-specific staff
7	WLM Training Delivers…. Expertise in aligning Training Solutions to Business Strategy An extensive Training Subject Portfolio Tools and Techniques that have been adopted as standards Highly qualified, experienced Training Consultants Strategically focused, customised, modular programmes Experienced in delivering high level programmes across cultures Long term partnerships with clients: Outstanding Customer Service Rapport and empathy with delegate issues and learning styles Solutions versus products/service
8	WLM Training - Areas of Expertise Training Solutions based on market understanding... Marketing Marketing Principles and Practice Market Research Strategic Marketing Marketing Communications Creative Judgement Product Management Competitive Intelligence Finance and Pricing CRM E-Marketing
9	WLM Training Consultants Handpicked according to topic of expertise, cultural fit with our customers and meeting WLM professional practice standards Trusted WLM Partners Background: Directors and Senior Managers Approach training and development from a business performance perspective Experienced in designing total training solutions supporting business strategies Excellent facilitators with a charismatic and motivational training style Able to relate the training to the delegates’ real life situations
10	Global coverage ensuring cultural fit with our Clients
11	WLM People